WooCommerce
Returns & Exchanges
Plugin

Your plugin keeps working and no data is lost — nothing switches off. What stops is plugin updates and priority support.

Your licence renews at the same price you paid — we never raise it at renewal. The 1 year plan is $129 and renews at $129 a year. The 2 year plan is $206 and renews at $206 every two years, which works out at $103 a year. The 20% saving on the 2 year plan applies to every renewal, not just your first term, so it stays at that price for as long as you keep the licence.

Yes. Your licence renews each year so you keep receiving updates and support. We email you 7 days before each renewal, and you can cancel any time from your account.

Everything, with no exclusions. If Zorem Returns isn't right for your store, request a refund from your Orders page at https://www.zorem.com/my-account/orders/ within 14 days of purchase and we'll refund you in full.

No. Each licence activates on a single site, and staging and development installs count as separate sites. If you build on a staging copy before pushing live, choose the 5 Sites licence.

Yes, as often as you need. Deactivate the licence on the old site from your account, then activate it on the new one — there's no limit on how many times you can move it.

Zorem Returns is a return management system (RMA) for WooCommerce stores. It allows customers to submit return requests, and store admins can efficiently process refunds, exchanges, and store credits.

Customers can request a return from their My Account > Orders page by selecting the order and clicking Request Return.

The plugin supports three return types: Refund (money back to the original payment method), Exchange (customer selects a replacement product with any price difference calculated automatically), and Store Credit (refund issued as a coupon for future purchases).

Yes, you can specify a return window (e.g., 14 or 30 days after delivery), and customers will only be able to submit return requests within that period.

Yes, admins can review each request and approve, reject before processing the return.

Yes. You can enable or restrict return requests for specific products or categories, and for orders with certain statuses — for example, allowing returns only on completed orders.

Yes, customers can attach images or documents to support their return request (e.g., proof of damaged or defective items).

Once a return request is approved, refunds can be processed manually through WooCommerce, store credit can be offered instead of a refund, and customers can choose a replacement product if exchanges are enabled.

Yes. Customers and store admins receive email notifications for return request confirmation, approval or rejection of requests, and refund or exchange processing updates.

Yes, you can create a custom list of return reasons (e.g., defective item, wrong size, changed mind).

Yes. Zorem Returns gives you a full RMA workflow inside WooCommerce. Customers submit a return request from their account, you approve or decline it, and the request moves through statuses you control until it is resolved as a refund, an exchange or store credit. Every request is logged against the original order, so you always have a record of what was asked for, what was approved and how it ended. If you are moving from Shopify or an enterprise platform and expect an RMA process, this is the WooCommerce equivalent — without sending your order data to an external service.